Support services for 3DESIGN in
UK and Ireland
Need technical support with 3DESIGN?
Contact Sierra Consultancy now for official support
Technical Support and advice from Sierra Consultancy is included with every 3DESIGN licence that is purchased.
We will always help you if your program is not working with or without a Support Contract.
​
*Please note Technical Support is designed to help trained users when faced with technical questions or difficulties but cannot be used for training purposes and does not replace training.
​
When contacting us for support, please have the following information at hand:​
​
-
Your computer Operating System (for example: I am a PC Windows 11 user or a Mac OS Ventura user).
-
The version and build of the software you are using.
-
A copy of the design file and issue you are facing.
Frequently asked questions about Support
​
Q: How can I get support?
​
A: We have a number of free options available:
-
3Design Forum: on this platform you can interact with 3DESIGN users worldwide. Remember there is always more than one way to create a design. Plus get tips and tricks from each other.
-
3Design Training Lounge: this is exclusively for clients with a Support or Maintenance Contract. Inside the lounge you will find step-by-step video tutorials to get you started and support you during the early stages of learning the software.
-
Call or email us with the issue you are facing. Please always attach your design file so we can read your History Tree.
-
There are occasions that we need to set up a remote session using TeamViewer. Please download the latest version of TeamViewer beforehand.
-
Subscribe to an annual Support Contract or Maintenance Contract. Please contact us for prices.
​
​
Q: What is a Support Contract?
​
A: The Support Contract entitles you to:​
-
12 months priority support.
-
Discounts on additional licences, software and services.
​
​
Q: What is a Maintenance Contract?
​
A: The additional benefits of a Maintenance Contract is that it includes one update of 3DESIGN, monthly online workshops, discounts on software and training and dongle insurance. This means if you are using an older version of 3DESIGN one update will be given to you. Contact us for full terms and conditions.