Support: Products

Support services for 3DESIGN in

UK and Ireland

Need technical support with 3DESIGN?

Contact Sierra Consultancy now for official support

Technical Support and advice from Sierra Consultancy is included with every 3DESIGN licence that is purchased.

We will always help you if your program is not working with or without a Support Contract.

*Please note Technical Support is designed to help trained users when faced with technical questions or difficulties but cannot be used for training purposes and does not replace training.

When contacting us for support, please have the following information at hand:

Your computer Operating System (for example: I am a PC Windows 11 user or a Mac OS Ventura user).
The version and build of the software you are using.
A copy of the design file and issue you are facing.

Frequently asked questions about Support

Q: How can I get support?

A: We have a number of free options available:

3Design Training Lounge: free for all clients to gain access to archived videos. Inside the lounge you will find step-by-step video tutorials to get you started and support you during the early stages of learning the software.
Call or email us with the issue you are facing. Please always attach your design file so we can read your History Tree.
There are occasions that we need to set up a remote session using TeamViewer. Please download the latest version of TeamViewer beforehand.
Subscribe to an annual Support Contract. Please contact us for prices.